Respond to Surveyors with Confidence

VHCA (4/4/08)

When a surveyor walks though the door of your facility, many staff may be anxious and uncertain of how to act or respond. Make sure ALL facility frontline staff know what to do the next time a surveyor enters the facility!

Survey Savvy, is an instructional DVD offered by AHCA that focuses on:

• How to react & whom to contact the moment a surveyor arrives 
• Types of issues staff should be careful of while being surveyed  
• How to answer surveyors questions 
• Proper survey etiquette (including body language) 
• How to provide timely resident care and deal with surveyors at the same time

In addition to the DVD, the package includes a CD-ROM with lesson plans, a quiz, and a printable checklist for staff to use when surveyors come. This DVD is ideal for states that currently have the QIS Survey process. Click here to order online or call 800.321.0343.