New Quality of Care Resources from AHCA
VHCA (11/13/2008)
The American Health Care Association (AHCA) has several new quality of care resources available to assist providers in identifying problem areas, developing plans for improvement, as well as tools for measuring results. Developing a Quality Management System: The Foundation for Performance Excellence in Long Term Care, 2nd Edition
The manual provides six essential elements of the quality management system that serves as the foundation for continuous improvement. The new edition provides a step-by-step process for developing a long-range plan and creating and using a balance scorecard of key measures to assess organizational performance. Product #:6816
Member Price: $34.95
Non-Member Price: $39.95 A Nursing Home Turnaround: From A - Z
This is a guide to practical methods, practices, and helpful tips to assist any nursing facility administrator with the tough challenge of improving the operations of failed or poorly performing nursing homes. The emphasis is on administrative leadership, setting clear goals, and action plans. Product #:8077
Price: $13.95 Reclaiming the Passion: Stories That Celebrate the Essence of Nursing
Almost every nurse has a story about some defining moment that rekindled a passion for nursing. This collection of stories is about those moments of self-discovery. Readers are encouraged to keep journals as portals to their own self-discovery. Product #:8076
Price: $15.95 Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
Customer Service in Health Care concentrates on action as opposed to theory. It offers a practical, step-by-step process for creating a culture shift toward customer service excellence at all levels of an organization. It presents the essentials to bring individuals closer to the mission, values, and standards providers are seeking. Product #:8074
Price: $42.00 Raising the Bar in Service Excellence: The Health Care Leader's Guide to Putting Passion into Practice
Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift organizations from good to great. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values, and brand promise you envision. Product #:8075
Price: $24.95 For additional information on these resources or to place an order call 800.321.0343 or go on-line.
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